Work directly with our Hong Kong-based team via WhatsApp, phone, email, and scheduled calls or meetings when needed. We’re with you from start to finish to ensure everything runs smoothly.

Without DPM: 

Support is provided online only through the Givergy helpdesk, with no direct contact, calls, or meetings.

We set up your campaign on the Givergy platform, ensuring all settings are tailored to your specific goals and needs. We guide you through the different settings, explaining their impact and advising on the best configuration for your campaign to achieve optimal results.

Without DPM:  

You are responsible for setting up the campaign on the platform yourself, with guidance limited to online training materials and help desk email support.

We provide complete customisation of your fundraising website to reflect your unique brand identity and campaign objectives. Our team manages all CMS-related tasks, from layout and design to functionality adjustments, ensuring a seamless user experience. We also tailor website labels to suit the specifics of your campaign, creating a personalised and cohesive online presence that enhances engagement and aligns with your campaign's goals.

Without DPM: 

You will need to manage all website customisations, CMS tasks, and labels on your own through help desk. 

Communications is one of the strategic dimensions of organising an impactful fundraiser. We tailor SMS and email system and custom notifications to suit your campaign’s unique needs, ensuring a personalised and smooth experience for your supporters.

Without DPM: 

You are responsible for customizing notifications on your own.

We collect and organise all event-related information to ensure seamless event delivery and flawless coordination.

Without DPM: 

You do not receive a collaborative summary or strategic advice on how to best use the Givergy platform for your event. You are responsible for coordinating event elements yourself. 

Please note: event-day support is not included in DPM. If you require someone to manage the Givergy platform and assist with the fundraising activities during your event, a separate onsite or remote Fundraising Manager and Assistants can be booked.

We fully configure and set up all Givergy event display screens on your behalf, including the auction leaderboards, totaliser, and custom screens. We handle all display settings to ensure they are optimised for your event and provide guidance on how best to use them to drive guest engagement.

Without DPM: 

Clients are responsible for setting up and managing display screens and their settings on their own, without specific guidance or support.

Receive expert fundraising and event guidance at every stage—from setup to post-event. We provide strategic input tailored to your goals, helping you maximise engagement and donations throughout the campaign.

Without DPM: 

No strategic consulting is included.

We handle the uploading of auction items and guest lists for you, saving time and reducing errors.

Without DPM: 

You’ll need to upload everything manually.

We follow up on all outstanding payments through guest communication for 21 days after your campaign.

Without DPM:  

Payment follow-up is your responsibility.

Align on goals with your dedicated Project Manager.

Real-time assistance via phone, WhatsApp, or email.

Data-driven insights for continuous improvement.